Welcome to Shopzoid.online! Your satisfaction is our top priority. We aim to provide you with quality products and excellent service. However, we understand that there may be occasions when you need to return or exchange a product, or request a refund. This Refund & Return Policy outlines the terms and procedures for returns, exchanges, and refunds.
By making a purchase on our website, you agree to the terms outlined in this policy.
1. Eligibility for Returns and Refunds
We accept returns and refund requests under the following general conditions:
- The item must be returned within 7 to 30 days from the date of delivery (as specified on the product page).
- The item must be in original condition — unused, unwashed, and in its original packaging with all tags and labels attached.
- Proof of purchase (e.g., order number or confirmation email) must be provided.
- Certain items are non-returnable and non-refundable (see Section 5).
Note: If more than the allowed return window has passed, unfortunately, we cannot offer a refund or exchange.
2. Return Process
To initiate a return, please follow these steps:
Step 1: Contact Us
Email our support team at support@shopzoid.online with the subject line “Return Request – Order #[Your Order Number]”. Please include:
- Your full name
- Order number
- Reason for return
- Photo(s) of the item if it arrived damaged or defective
Step 2: Receive Return Instructions
Once we receive your request, we will verify your eligibility and send you instructions for returning the item. We may also provide a return shipping address or a prepaid label (where applicable).
Step 3: Pack and Ship the Product
- Carefully package the product to avoid damage during transit.
- Affix the return label if provided.
- Ship the item back to us using a traceable shipping method.
Note: Return shipping costs are generally the responsibility of the customer unless the item is defective or you received the wrong product.
3. Refund Policy
After receiving and inspecting your return, we will notify you via email of the status of your refund.
Approved Refunds
If your return is approved:
- The refund will be processed to your original method of payment (credit/debit card, UPI, wallet, etc.).
- Please allow 5 to 10 business days for the refund to appear in your account depending on your bank or payment provider.
Partial Refunds (If Applicable)
In some cases, only partial refunds may be granted:
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
- Items returned after the eligible return period.
- Return shipping cost deductions (if not covered by Shopzoid).
Rejected Refunds
We reserve the right to refuse refunds if:
- Items were not returned within the timeframe.
- Products show clear signs of use or wear.
- Items were returned without authorization.
4. Exchange Policy
We only replace items if they are defective, damaged, or if you received the wrong product.
To request an exchange, please contact us at support@shopzoid.online and mention:
- Order number
- Details of the issue
- Desired product replacement
In most cases, we will cover the cost of shipping the replacement product if the error was on our part. If the replacement item is not available, we may issue a full refund instead.
5. Non-Returnable and Non-Refundable Items
The following items are not eligible for return, exchange, or refund:
- Gift cards or vouchers
- Perishable goods (e.g., food, flowers, health supplements)
- Personal care items (e.g., cosmetics, skin creams, innerwear, razors)
- Downloadable software or digital products
- Customized or personalized items
- Final sale or clearance items marked “non-returnable”
Please check the product description carefully before placing an order.
6. Damaged, Defective, or Incorrect Items
If you receive a damaged or incorrect item, notify us within 48 hours of receiving the product. We will investigate the matter and offer a free replacement or full refund.
How to Report
Send an email to support@shopzoid.online with:
- Order number
- A brief description of the issue
- Clear photos of the damaged or incorrect product
We will prioritize your case and resolve it as quickly as possible.
7. Cancellation Policy
You can cancel your order within 12 hours of placing it or before the item is dispatched. Once the product is shipped, cancellation requests will not be accepted.
To cancel your order, email us at orders@shopzoid.online with the subject line “Order Cancellation #[Order Number]”.
If your cancellation is successful, we will initiate a full refund to your original payment method.
8. Refund Delays or Missing Refunds
If you haven’t received your refund within the expected timeframe:
- Double-check your bank or payment account.
- Contact your bank or card provider — it may take time before your refund is officially posted.
- If you’ve done all of this and still haven’t received your refund, please contact us at support@shopzoid.online.
We will do our best to assist you in tracking and resolving the issue.
9. International Orders
International customers are responsible for the return shipping costs, customs duties, and taxes (if applicable). Refunds will be issued for the returned items only, excluding shipping charges unless the product was faulty or wrongly delivered.
10. Return Address
Returns must be sent to the address provided in the return instructions email. Please do not return your item to the address listed on the package or invoice unless explicitly directed to do so.
Returns sent to the wrong address may not be eligible for refunds or exchanges.
11. Abuse of Return Policy
Shopzoid reserves the right to:
- Refuse service or returns to individuals who misuse the return policy.
- Investigate suspected fraudulent returns.
- Deny return or refund requests if there is evidence of policy abuse or frequent return activity without valid reason.
12. Dispute Resolution
In the rare event of a dispute regarding a refund or return:
- We encourage customers to first contact our support team for resolution.
- If the issue remains unresolved, it will be escalated to a higher authority within our customer service division.
- Legal disputes (if any) will be governed under the laws of [Insert your country/state].